EASY | PHONE
CALLCENTER AND CTI-SOLUTIONS
A call-centre is often the only point of contact between the company and its customers, and forms an important element part of the services of a company. It is increasingly important for your customers to be able to reach you by telephone at all times for consistent customer care. Speech-based switching and customer self-service can relieve your telephone switchboard of many tasks.
Imagine, all relevant data for a successful customer conversation are displayed on screen – whilst the telephone is still ringing. Your employee can for example see at a glance when something was ordered and whether the last invoice has been paid.
We can supply you with the right software (e.g. ESTOS ProCall) to expand your PCs into a professional CTI workstation. Whether for a single workstation or as a network solution, all important functions such as dialling, accepting calls, hanging up, call-back, call holding, transfer or setting up a conference are available.
ESTOS ProCall - a summary:
- Caller identification
Provided the numbers are stored in your database, incoming calls are immediately identified by name and displayed. The contact can be processed directly. - Call distribution
Intelligent distribution of incoming calls and messages can enable your service team to perform its best. - Find contact
Using ESTOS ProCall you can find contacts quickly and efficiently in all active databases. - Establishing a connection
Select a number from any application: simply mark the telephone number, press the hot-key, and ESTOS ProCall straight away makes the connection to the desired contact. - Call reminder function
This function allows you to plan calls for yourself or for colleagues. You can schedule and monitor the status of planned calls using the reminder function. - Document integration
Integration of e-mail, voicemail, fax and SMS into one standard solution takes the load off your staff. All incoming information is displayed in a reminder function.